Legal

Terms of Service

Effective 11 November 2026

Please read these terms carefully. They explain how the BillAm wallet works, what you can expect from us, and what we expect from you.

1. Agreement

By creating a BillAm account or using the BillAm app, web app or website (together, "BillAm"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use BillAm.

2. Eligibility

You must be at least 18 years old, able to enter a binding contract, and use BillAm for your own lawful personal or business payments in Nigeria. You must give accurate information and keep it up to date.

3. Your account and security

• You are responsible for everything done with your account. Keep your password, transaction PIN, sign-in codes and authenticator app private. BillAm staff will never ask for them.
• Sign-in may require a one-time code sent to your email, or a code from your authenticator app if you turned on two-factor authentication.
• If you turn on fingerprint or face unlock, anyone whose fingerprint or face is registered on your phone can open BillAm on that phone. Only turn it on if your phone's biometrics are yours alone.
• Every payment needs your 4-digit transaction PIN. Repeated wrong PINs temporarily lock payments.
• Tell us immediately at [email protected] if you think someone else has accessed your account, then change your password under Profile → Security.

4. The BillAm wallet

• Your wallet holds naira that you add by bank transfer, using the account details shown in the app. Funds are credited after the transfer is confirmed. For manually reported transfers this may take longer while we confirm receipt.
• The wallet is used to pay for the services available in BillAm. It is not a bank account, it does not earn interest, and it is not a savings or investment product.
• Some funding methods charge a deposit fee (for example a percentage of the amount, up to a maximum). The fee and the amount your wallet will receive are shown on Add Money before you transfer, and the fee is deducted when your transfer is credited. Manual transfers to our company account are free.
• Each top-up may use a one-time transfer reference. Always use the exact account details and the reference shown in the app for that transfer. We are not responsible for transfers sent to the wrong account or without the required reference, but we will help you trace them.
• If money is credited to your wallet by mistake, we may reverse it.

5. Purchases

• BillAm lets you buy airtime, data bundles, prepaid electricity tokens, gift cards and betting wallet top-ups. Services are delivered through licensed third-party providers, mobile networks, electricity distribution companies, betting operators and gift card issuers.
• Check the details before you confirm. Where possible we verify meter and account numbers and show the registered name and address, but you are responsible for choosing the right network, plan, meter, account and amount. Payments to a wrong number, meter or account that was delivered successfully generally cannot be reversed.
• Electricity units depend on your distribution company's tariff, VAT and any outstanding debt on the meter. Gift cards are subject to the issuer's own terms.
• Most purchases complete in seconds, but a provider may occasionally take longer to confirm. The transaction then shows as pending until we receive a final result.

6. Prices and fees

The price, any service fee and the total to be debited are shown before you enter your PIN. Service fees (for example on electricity payments) are charged by BillAm for providing the service. We may change prices and fees for future transactions at any time; the amount shown at checkout is what you pay.

7. Failed payments and refunds

• If a purchase fails, the amount is refunded to your BillAm wallet. Refunds of failed transactions are usually automatic.
• If something went wrong (for example a token was rejected or not received), report it from the receipt in the app or contact support with the transaction reference. We will investigate with the provider.
• Successful purchases of airtime, data, tokens, gift cards and top-ups are final and cannot be cancelled once delivered.

8. Limits and identity verification

Wallet balances and daily spending are limited by your verification tier. To raise your limits you may need to verify your identity with your BVN and/or NIN. We may ask for more information, delay or decline a transaction, or adjust limits where the law requires or to protect you and BillAm from fraud.

9. Prohibited use

You must not use BillAm to break any law, commit fraud, launder money or finance terrorism; use stolen funds or someone else's account or identity; attempt to gain unauthorised access, interfere with or reverse-engineer BillAm; or resell the service in a way that breaks these terms.

10. Suspension and closure

We may suspend or restrict an account if we suspect fraud, misuse, a security risk or a breach of these terms, or if the law requires it.

You can deactivate your account at any time in the app (Profile → Security → More); signing in again reactivates it. You can also delete your account there once your wallet balance is zero and nothing is pending. If you still have a balance, spend it or contact support to have it returned to a bank account in your name after any required checks. Deletion is permanent. As described in our Privacy Policy, we keep the information you provided and your transaction records for as long as the law requires, even after your account is deleted.

11. Our liability

We work hard to keep BillAm available and accurate, but the service depends on banks, providers, networks and distribution companies that we do not control. To the extent the law allows, BillAm is not liable for indirect or consequential losses, or for delays or failures caused by third parties or events beyond our reasonable control. Nothing in these terms limits liability that cannot legally be limited, or your rights under Nigerian consumer protection law.

12. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, contact us first so we can try to resolve it. If we cannot resolve it, you may refer it to the appropriate regulator or the Nigerian courts.

13. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and tell you about significant changes. Continuing to use BillAm after changes take effect means you accept them.

14. Contact

Questions about these terms: [email protected].